Procedures

Building Access

The Ridgeview Professional Building main entrance is open to the public between the hours of Monday - Friday, 6:30 a.m. to 8:00 p.m. Tenant specific hours will vary at the direction of each tenant

Access to business-sensitive areas – such as common area voice, data, mechanical or electrical systems – must be pre-approved and scheduled with Ridgeview’s Facilities Management and/or IT departments. The scope of work and access shall be supervised, as required by Ridgeview. Notification shall be provided no less than 72 hours prior to the scheduled visit. Please call 952-777-4458 to schedule such access.

After hours Access

For after hours access, use the employee entrance located on the Pond level and present your badge at the card reader.

Suite Access

To change the hours of access to your suite, send a request to Facilities Management: allmaintenancerequests@ridgeviewmedical.org or call 952-777-4458.

ID Badges

Identification badges that include the employee’s name, title and clinic/tenant name and/or logo must be worn while employees are on duty. The ID badges allow access to the building and various areas within the building based on the employee’s job requirements. If a badge is lost or stolen, there is a risk that security for the building could be breached, so it is imperative that employees keep badges in their possession.

As a service, Ridgeview’s Physical Access Control Team (PACT) will provide ID badges for the tenants of Ridgeview properties. All initial badges are provided at no cost upon move-in. For subsequent badges, there is a nominal fee per badge. For photo ID badges, tenants may submit their own digital photos, or they can schedule an appointment with Ridgeview PACT staff to take a photo at no additional cost.

Contact PACT via email at tenantbadgerequest@ridgeviewmedical.org to request ID badges and photo appointments. PACT will provide the required forms and share additional badge and access details.

Tenants are responsible to report lost or stolen badges, and termed employee badges to the Physical Access Control Team via email at tenantbadgerequest@ridgeviewmedical.org or 952-442-2191, ext. 36347.

Key Requests

Keys for spaces within the building will be issued upon move-in and on an as-needed basis. There will be no charge for initial keys; however there will be a charge of $10/key plus labor for processing of keys for all future requests.

To request keys, please send an email to allmaintenancerequests@ridgeviewmedical.org and include the following information: employee’s name, location and access needs. Tenants are responsible to provide information about future new hires and terminations, as well as lost or broken keys for all employees or authorized agents. Nominal fees apply for key set-up, reproduction or replacement. As employees leave your organization, please collect any keys they were given, and return them to Ridgeview’s Facilities Management department via intra-office mail.

Vendor Check-In/Out

To improve the security of our buildings, vendor representatives are encouraged to check in at the building’s main reception desk or appropriate tenant suite. We advise that during the check-in process, the representative be asked to sign in on a tenant-provided check-in sheet with their name, company name, check-in time, cell phone number and purpose of visit, and show the desk attendant company identification. An ID badge, indicating the name of the person, company and purpose of visit or destination will be issued to the representative. The badge should be visible while in the facility or on the grounds.

It is strongly encouraged that contractors be issued a work order, from the tenant, authorizing them to perform work in your suite. The work order will include detailed instructions, contact name and location of their work. It is recommended that suppliers contact the appropriate tenant representative ahead of time to let them know who will be visiting and the purpose of the visit.

**When scheduling work that requires access to access common areas, utilities and grounds, tenants must communicate planned maintenance activities with Ridgeview at least 72 hours in advance, to review the scope of work and coordinate access. Please dial 952-777-4458 to be connected with the appropriate staff for review.

Upon completion of their work or visit, suppliers and/or contractors are also asked to check out at their check-in location. At this time, any approved ID badges should be returned and sign-out completed by indicating the exit time on the sign-in sheet.

Vendors Working On Television Signal and Computer Network Systems

Areas in which tenants must pass through designated common-area routes must be reviewed and preauthorized by Ridgeview. Access to business-sensitive areas such as common-area voice, data, mechanical, or electrical system must be preapproved and scheduled with Ridgeview Facilities Management. Scope of work and access shall be supervised as required by Ridgeview. Notification shall be provided no less than 72 hours prior to the scheduled visit. Please call 952-777-4458.

Emergencies

Emergencies – As a property manager, Ridgeview uses the following emergency policies for each property. We highly encourage tenants to use similar emergency procedures within their suite. 

Severe Weather

Stage 1 Tornado watch or severe thunderstorm warning Close draperies & blinds to outside windows; close doors to unoccupied rooms; reassure patients and visitors.
Stage 2 Tornado warning See departmental specific roles in your Severe Weather Plan 
Stage 3 Damage to physical structure/property Internal Disaster Plan is put into effect. 

Fire Response

RACE: Rescue, Alarm, Contain, Extinguish/Evacuate
PASS: Pull, Aim, Squeeze, Sweep

Stage 1 - Fire alarm or smell of smoke/suspicion of fire

  • R.A.C.E.
  • Dial 88, 911, or *8 based on your location
  • State nature and location of fire

Stage 2 – Fire/heavy smoke condition confined to an area

  • R.A.C.E.
  • Dial 88, 911, or *8 based on your location
  • State nature and location of fire
  • Evacuate beyond fire doors

Stage 3 – Major fire/extensive smoke

  • R.A.C.E.
  • Dial 88, 911, or *8 based on your location
  • State nature and location of fire
  • Consider vertical evacuation as directed by fire command

Active Assailant

RUN - have an escape route in mind, leave belongings behind, keep your hands visible.

HIDE - in an area out of assailant's view; block entrance to your hiding place and lock doors; silence your cell phone/pager.

FIGHT - as a last resort and only if your life is in danger; act with physical aggression; attempt to incapacitate the assailant. 

Medical Emergency

Medical Alert Stage 1 – Non-life-threatening condition outside of clinical Nursing unit. Dial 911. State nature and location.
Rapid Response – Life threatening situation but responsive patient. Unstable vitals.  Dial 911, state nature and location.
Code Blue – Actual or suspected cardiac or respiratory arrest. Unresponsive patient in any area.  Dial 911. State nature and location.

Hazardous Spills

MINOR & ORDINARY SPILLS
Spill Response Stages I & II are situations that pose little or no hazard and can be cleaned up using materials that are readily available. 

  • ORPHAN SPILLS
    Orphan Spills are unidentifiable and should be treated like a Major Spill. 
  • MAJOR SPILLS
    Spill Response Stage III pose potential hazards (fire, chemical overexposure). Special procedures, response equipment and trained individuals (haz mat team) are required for response. 

General Cleaning Requests

Tenants with specialized cleaning needs are encouraged to contact Ridgeview’s Environmental Services department at 952-442-2191, ext. 35633. For after-hours cleaning emergencies, please contact 952-442-2191 ext. 0.

Conference Room Reservations

Conference Room Reservations: rooms are available for tenant use within each Ridgeview managed property. To reserve a room, complete the conference room reservation request form.

Note that room set-up and clean-up are the responsibility of the person/tenant who made the reservation.