Voice a Patient Concern With "Condition Help"
In accordance with Ridgeview's goal to continually improve the care and safety of our patients, our organization has recently implemented a new practice called "Condition H" or "Condition Help."
Condition H was created to encourage families to voice serious concerns about the care of a loved one or a friend. When Condition H is activated (see instructions below), the Rapid Response Team, a CICU nurse and a Respiratory Care Practitioner, will come to the patient and take immediate action.
When to call:
- If after speaking with a member of the health care team, you continue to have serious concerns.
- There are noticeable changes in the patient and you feel that this change is not recognized by a health care professional.
How to access Condition H:
- Dial "0."
- State "I am requesting Condition H in room_____."
- The operator will activate Condition H.
Ridgeview patients and their families will receive Condition H education at the time of admission and will receive a Ridgeview patient safety brochure in their admitting packets.