Photo of a woman using her phone to sign into MyChart

MyChart FAQs

ENROLLMENT

Why should I set up a MyChart account?

MyChart provides you with online access to your medical record. It can help you participate in your health care and communicate with your providers.
From MyChart, you can:

  • Schedule or request an appointment. You can choose in-person or a video visit from the comfort of your own home.
  • Review summaries of your previous appointments, including issues addressed during each visit, your vital signs, and tests or referrals that were ordered.
  • View your medications, including dosage information and instructions, and request a refill.
  • View new lab results, as well as trends over time. For example, view results for your past cholesterol tests on a graph to see if you’re close to meeting your target number.
  • Access your family members’ medical records. For example, you can view your child’s growth charts, immunization history, and upcoming appointments.

If I already have a MyChart account with another medical provider (other than Ridgeview), will I be able to use the account I already have?

You will still need to set up an account with Ridgeview.

How do I sign up?

There are several different ways to get started:

  • Ridgeview staff can sign you up directly while you’re at the front desk or in the exam room. This is the quickest and easiest way to register.
  • When you make an appointment and have an email on file, you will be sent an activation code to sign up from home.
  • You can use self-signup in the login box above, select ‘New User? Signup here!’

My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Request a new activation code from your health care provider or visit the MyChart login page and use Self-Sign Up to get started.

After I have created my MyChart account, how do I return to the site at a later time?

MyChart can be accessed from many locations throughout Ridgeview’s website—readily, from the MyChart icon located in top navigation on the home page. Also, you can download the MyChart app to your mobile device by visiting your Apple or Google Play app store.

Is MyChart secure?

Yes! Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to the website.

Who do I contact if I am having difficulties signing up?

Having trouble signing up? Call 952-777-4168.

What should I do if I forgot my username or password?

Click the “Forgot Username” or "Forgot Password" link on the MyChart sign-in page to recover your username or reset your password online. You may also contact our MyChart Patient Support Line at 833-509-1433.  

FAMILY ACCESS

Can I view a family member’s health record in MyChart?

Yes. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member.

If you have access to a family members’ medical records, you can view most of the information in their records in the same way that you view your own. Some things that might be particularly useful include:

  • Viewing or printing your child’s immunization record
  • Viewing your child’s growth charts
  • Viewing a family member’s test results

If you’re a parent, you can obtain full access to your child’s health record through age 11 by completing a proxy authorization form. One month prior to your child turning 12, you will receive an email notification of the expiring 'full' access. You then have the opportunity to complete a new authorization form with signatures of both you and your child and submit it to your clinic. If you do nothing, access to your child’s medical record will switch to ‘limited.’

Adolescents ages 12-17 year old can also request access to their own account and choose to sign a proxy authorization form (each year) to grant you full access to his or her parent/s. In this case, the child would need to complete a self-authorization form for their own account and the proxy form with both parent and child signatures.

At age 18, your teen is considered an adult and may authorize any other adults to have access to their MyChart account.

Can I have proxy access to a patient if I am not a patient myself?

Yes, although you must activate your own MyChart account.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account. You may request proxy access for each other’s accounts.

How do I initiate a proxy authorization?

To share your information or receive access to another person’s information, you must complete the appropriate proxy authorization forms which are available from any Ridgeview health care provider.

APPOINTMENTS

Can I schedule an appointment online?

Yes. In your MyChart account, go to Visits > Schedule an Appointment. If online scheduling is not available for your visit type or provider, you will have the option to Request an Appointment. Currently, online scheduling is not available for specialty care or providers at Western OB/GYN, A Division of Ridgeview Clinics.

  • When you schedule an appointment, you make the appointment yourself and don’t need to wait to hear back from the clinic. After verifying your information, you can choose a location and enter preferred dates and times. Pick an appointment from the list of available time slots to schedule it.
  • When you send an appointment request, you’re asked to enter the provider you want to see, the reason for the visit, preferred dates and times, and any comments regarding why you are requesting the appointment. After you submit your request, someone from the clinic will contact you to verify an appointment date and time.

Can I schedule a video visit?

Yes. You can schedule a video visit to have a face-to-face interaction with your provider from the convenience of home or work. Video visits are scheduled in the same way as other appointments.

How do I prepare for my video visit?

Secure video chats with your provider are hosted through your MyChart account. To get started, you’ll need an active account. Sign up here. Sign up here. (For patients without MyChart, your care team will help you prepare for your visit using an alternative platform.)

Once your appointment is set, you will receive an email notification about your upcoming visit. Then, seven days prior to your appointment, you will receive another reminder. Everything you need to know to get ready for your visit will be provided within these messages.

*If you need technical assistance, please call 833-509-1433.

Can I schedule an appointment for another person?

If you have proxy access to another person’s health record, you can schedule an appointment on their behalf. Simply log into your MyChart account and open their health record. You will follow the same steps as if you’re scheduling an appointment for yourself.

Can I cancel an appointment from MyChart?

Yes. Go to Visits > Appointments and Visits, and select the appointment from the list or clinic Details. Click Cancel and Confirm Cancellation. If you’re cancelling too close to your appointment time, the Cancel button may not appear and you may be required to call the clinic to cancel your appointment.

PRIVACY PRECAUTIONS

What is your Privacy Policy?

MyChart is a secure Internet site and your information is protected under the same privacy laws that guard your medical records. Only you, and those you have authorized, have access to your information. We use the latest safeguards including firewalls, passwords and encryption to protect your information.

There are things that only you can do to protect the confidentiality of your information in MyChart, such as keeping your activation code, user name and password completely confidential and logging out of MyChart when you step away from your computer.

I was logged out of MyChart, what happened?

If your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you step away from your computer for any period of time.

HEALTH INFORMATION

Some of my health information is not correct, what should I do?

Your health information is reviewed and updated in your medical record at each visit. Ask your provider to correct any inaccurate information at that time.

When can I see my test results in MyChart?

Your test results are released to your MyChart account as soon as they are finalized. You will receive a notification only if your provider adds comments that will help your better understand your results.

COMMUNICATION

I am not receiving emails from MyChart. What should I do?

You will receive emails from your MyChart account when new information is added. If you are not receiving messages, verify that we have your current address on file. Also, check your email settings to assure your MyChart emails are not being sent to your junk mail folder.

I am not receiving text messages from MyChart. What should I do?

This feature must be set up in your MyChart account. To verify that you have signed up for text notifications, visit Resoures > Communication Preferences. Verify that you have entered your correct mobile number and that you have selected texts as a message type.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please seek care if the situation requires immediate attention or dial 911 if it is an emergency.

MyChart Login

Visit MyChart to schedule/request an appointment and view your medical records.