Photo of patient being fitted for a CPAP mask

Questions or Concerns

If you have any questions about your equipment, your bills or services from Ridgeview Home Medical Equipment, please call 952-442- 2283. If you have a complaint about the agency or person providing your home care services, you may call, write, or visit the Office of Health Facility Complaints, Minnesota Department of Health. You may also contact the Ombudsman for Older Minnesotans.

OFFICE OF HEALTH FACILITY COMPLAINTS

Minnesota Department of Health
85 E 7th Place, Suite 300
PO Box 64970
St. Paul, MN 55164-0970
Consumers may call Monday-Friday, 8 a.m.-4:30 p.m.
(651) 215-8702 or Toll Free Hotline 1-800-369-7994

HOME CARE OMBUDSMAN

Health Office of Ombudsman for Older Minnesotans
121 East 7th Place, Suite 410
St. Paul, MN 55101
Consumers may call - (651) 296-0382 or 1-800-657-3591

DURABLE MEDICAL EQUIPMENT REGIONAL CARRIER

Provider Services
P.O. Box 7078
Indianapolis, IN 46207-7078
Consumers may call (877) 7900

THE COMPLIANCE TEAM

905 Sheble Lane, Suite 102
Spring House, PA 19477
Consumers may call 1-888-291-5353

The patient has the right to freely voice grievances and recommend changes in care or services without fear or reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented in the Medicare Beneficiaries Complaint Log, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.

All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.

The patient will be informed of this complaint resolution protocol at the time of set-up of service.

In the event your complaint remains unresolved with Ridgeview Home Medical Equipment, you may file a complaint with our Accreditor, The Compliance Team via their website, www.thecomplianceteam.org, or by phone at 1-888-291-5353.