Frequently Asked Questions

This is a list of the common questions from new patients. If you have any questions that are not listed below, please call 952-556-2600.

Who will I see when I visit Ridgeview?

Our front desk team will check you in as you enter. The team is highly trained to work with you to schedule appointments and answer insurance questions. On the first visit, you will see a wound care team which includes a physician or nurse practitioner and our nurse case manager. The case manager will follow your progress and ensure that you understand your care plan. After your initial visit, you will see your assigned physician or nurse practitioner, a specialized nurse and the case manager. Our aim is to maintain the same care team throughout your time in the center.

If you will be receiving hyperbaric oxygen therapy, you will receive full-time care from one of our highly trained technicians. A physician or nurse practitioner will always supervise your oxygen therapy care.

How long will it take my wound to heal?

Each wound and each patient has a different timeline for wound healing. We need to understand why your wound has occurred and how we can help your body heal. Bodies heal at different rates due to the medication we take, age and our health. We use advanced technology and specialized wound care approaches to work with every patient. For the most difficult wounds, our aim is to have your wound fully healed in 14 weeks.

How many times will I visit the Ridgeview?

We like to see our patients once a week to promote optimal wound healing and help you see progress. Depending on the severity of the wound or if you are a candidate for hyperbaric oxygen therapy, more visits throughout the week may be necessary.

How long does a typical office visit take?

The first evaluation of your wound and care plan may take up to 90 minutes. Follow-up visits usually take no more than 20 to 30 minutes. We want you to be cared for quickly and efficiently. If you are receiving hyperbaric oxygen therapy, your treatment sessions last about 90 minutes each.

Will I feel pain?

We provide numbing gels and other specialized pain management to help reduce or eliminate pain.

How much does this care cost?

While all insurance plans are different, wound care and hyperbaric therapy are covered by Medicare, Medicaid and the major insurance carriers in our region. We will work with your insurance plan to bill correctly and promptly. If you have limitations that prevent you from paying your portion of care, we will work with you, your family, and the Ridgeview financial team to discuss payment options and supplemental funding.

What is hyperbaric oxygen therapy?

Hyperbaric oxygen therapy is a treatment that helps improve your body’s natural healing process and strengthens your immune system. The treatment is performed in a state-of-the-art chamber where you breathe 100 percent oxygen (the air we breathe only contains 21 percent oxygen) with air pressure greater than sea-level atmospheric pressure. Pressurization allows a higher concentration of oxygen to reach your body’s tissues and speeds up the body’s natural healing process. Hyperbaric oxygen therapy is a reputable procedure that has been used for more than 30 years to treat a variety of medical conditions, including non-healing wounds, radiation tissue damage and bone infections.

How can I benefit from hyperbaric oxygen therapy?

By increasing the levels of oxygen in your blood, hyperbaric oxygen therapy offers many potential benefits for patients, including:

  • Promotes healing by delivering more oxygen to injured tissues
  • Greater blood vessel formation
  • Better wound healing
  • Reduced swelling
  • Decreased infection risk
  • Preservation of damaged tissues
  • Stimulation of new bone formation
  • Decreased effects derived from toxic substances

Is hyperbaric oxygen therapy right for me?

The U.S. Food and Drug Administration (FDA) authorizes the use of hyperbaric oxygen therapy as a treatment option for the following medical conditions:

  • Problem wounds caused by an injury or illness (including diabetes)
  • Radiation tissue damage
  • Osteomyelitis (infection of bone or bone marrow)
  • Osteoradionecrosis (bone healing difficulty caused by high doses of radiation)
  • Gas gangrene (tissue death stemming from loss of adequate blood supply)
  • Compromised skin grafts and flaps (due to inadequate blood supply)
  • Traumatic crush injuries
  • Compartment syndrome (compression of nerves and blood vessels within an enclosed space, leading to muscle and nerve damage)
  • Necrotizing soft tissue infection (bacterial infection that may destroy tissues)
  • Carbon monoxide and cyanide poisoning
  • Air or gas embolism (gas bubbles trapped in the bloodstream, often tied to diving)
  • Decompression sickness (“bends”)
  • Thermal burns (from hot metals, scalding liquids, steam, flames)
  • Limb salvage, reattachment, amputations

Is hyperbaric oxygen therapy covered by insurance?

Hyperbaric oxygen therapy is covered by Medicare and Medicaid. Most health insurance plans provide coverage for all the conditions listed above. The amount of treatment covered by insurance varies according to your plan benefits, so please check with your insurance company for specific benefits. We will work with you to coordinate insurance coverage. For information about payment assistance, visit Ridgeview Patient Financial Information page and find the Community Care Application on the right side of the page.

How many treatments will I need?

The number of treatments you will need varies based on your specific injury, illness or condition. Many wound healing patients need to undergo 30 to 40 treatments in order to have the best outcome and full healing.

How do I prepare for treatments?

There are certain steps that you will need to take to ensure maximum safety and therapeutic benefit. You will receive detailed instructions before every treatment. The instructions will include a list of items that are not allowed in the chamber (such as jewelry, makeup, aftershave, hair spray, ointments and reading materials). Because the treatment involves 100 percent oxygen, you may not bring any smoking supplies, including lighters and matches. You will also be given special, comfortable cotton clothing to wear during your treatments.

What can I expect during my treatments?

Hyperbaric oxygen therapy is a non invasive, painless treatment. You will be able to watch TV, listen to music or simply rest throughout your therapy sessions. The hyperbaric chamber walls are composed of clear acrylic materials, allowing you and the hyperbaric technologists to see each other throughout the treatment. The chamber also includes a two-way intercom, allowing you to speak to them at any time.

Because the treatment includes pressure changes, you may occasionally experience a sensation of “fullness” in your ears. The feeling is similar to the sensation you may experience when flying in an airplane. Before your treatments start, you’ll listen to an introduction and treatment overview, which includes several easy ways to avoid ear discomfort.

How long do hyperbaric therapy sessions last?

On average, treatment sessions last about 90 minutes each. Please allow an additional 30 minutes for preparation and departure time.

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