New Visitor Restrictions Effective for all Ridgeview Hospitals and Clinics
To keep our patients, team members and community safe, Ridgeview has revised its visitor guidelines due to the progression of coronavirus (COVID-19) effective Jan. 9, 2020.
All visitors will be screened for fever and signs of illness upon arrival (support/visitors who screen positive are not allowed).
Adult Inpatient Units, Observation Rooms and Swing-Bed Units: One visitor permitted
One visitor/support per patient, per day (one consistent visitor throughout the stay is recommended)
Inpatient visitors will be restricted to visiting hours which are 9 a.m.-6:30 p.m.
- No visitors allowed if the patient is known or suspected to have COVID-19 except for compassionate care on
a case-by-case basis outlined below.
Emergency Department, Urgent Care, Surgical and Procedural Areas:
No visitors allowed if patient is known or suspected to have COVID-19
Other patients may have one visitor during their visit.
Two parents of patients aged less than 18 years of age may accompany the patient to their ED treatment area.
Obstetrics, Pediatrics and Neonatal Care Units (NCU):
- The Birthing Center, Pediatrics and NCU do not have restricted visiting hours
- Birthing Center – one support person (spouse or partner) and a doula/life experience coach is allowed in
addition to one support person.
- Exceptions are made in obstetrics for confirmed COVID-19 or symptomatic patients suspected of
- For pediatric patients (less than 18 years of age) – two parents or legal guardians only. No other children
- For NCU – Guardians are welcome at all times and not considered visitors. No other children permitted.
Only when necessary, one person (legal guardian, parent of a minor, health care decision-maker, or
designated support person for someone with a disability) may escort a patient to their outpatient/clinic
Guidelines for all Visitors/Support Persons:
- Patients who require assistance because of developmental disabilities, physical disabilities or limitations, or cognitive impairment where the consistent presence of the visitor is necessary to reduce the risk of medical or clinical harm may have a designated support person (considered the 1 visitor) accompany the patent.
- Support person is considered the 1 visitor exception if that person is legally authorized to make decisions for the patient, whether by operation of a durable power of attorney (DPOA) or conservatorship, or in the role of a surrogate decision-maker as recognized by the care provider team for patients who lack decisional capacity.
- Must be 18 years of age or older and healthy
- Will be screened for fever and signs of illness upon arrival (support/visitors who screen positive are not allowed )
- Required to wear a cloth face mask or appropriate PPE as directed at all times or asked to remain in the patient’s room for duration of the visit or designated area.
- May leave for a break but should not come and go more than once during the visit.
- Vendors, contractors, suppliers deliveries necessary for business are allowed to enter and not considered visitors but must check-in and be screened.
Compassionate Care Exceptions:
- Compassionate care exceptions for visitor requests in the hospital will be considered for patients who are on comfort care status only and at risk for imminent death*
- imminent death = at risk for death in next 24 hours (recognizing that this is a clinical judgment by the care team)
- Limited to immediate family members only (i.e. Minnesota next of kin – spouse, partner, adult children, parents and siblings)
- Hospitalized patients who are imminently dying and are COVID-negative: Up to two visitors in the patient’s room at one time and up to four visitors in a 24-hour period.
- Hospitalized patients who are imminently dying and COVID-positive: One visitor is allowed for end-of-life situation.
- The visit will be limited to 30 minutes. The purpose of the visit is to allow family members the opportunity to say goodbye. The visitor must avoid close contact with the patient. At the end of the visit, the staff member will assist the visitor with appropriate doffing of the PPE, followed by hand hygiene. When the visitor leaves, the visitor is to depart from the hospital directly.
- Visitors will be given the following Personal Protective Equipment (PPE):
- Standard procedural mask from unit
- Eye protection (visor or goggles) from unit
- Visitors will be observed during PPE donning and doffing and instructed on hand hygiene.