Visitor Restrictions

To keep our patients, team members and community safe, Ridgeview has revised visitor guidelines in accordance with CDC recommendations and in response to the changes in the progression of coronavirus (COVID-19) effective July 1, 2022.

Guidelines for all Visitors/Support Persons:

  • Visitors will be screened for fever and signs of illness upon arrival (support persons/visitors who screen positive are not allowed).
  • Patients who require assistance because of developmental disabilities, physical disabilities or limitations, or cognitive impairment where the consistent presence of the visitor is necessary to reduce the risk of medical or clinical harm may have a designated support person accompany the patient.
  • If a visitor has tested positive for COVID-19 in the last 10 days, visitation will be postponed until at least 10 days have passed and symptoms are improving.
  • Visitors are required to wear a face mask at all times and may be asked to put on additional Personal Protective Equipment (PPE), as directed by Ridgeview staff.
  • Visitors should remain in the patient’s room or designated area for the duration of the visit.
  • All patients may receive religious service visits at a reasonable time that does not disrupt care. Spiritual leaders are allowed in addition to the designated visitor allowance.
  • Children who are visiting must be accompanied by an adult at all times while in the hospital. Masks should be worn by children 2 years of age and older.

Adult Inpatient Units, Observation Rooms and Swing-bed Units:

Standard visiting hours are 9:00 a.m. – 6:30 p.m.

  • COVID-negative:
    • Two (2) visitors per patient, per visitation allowed and are to maintain physical distancing.
      • Two consistent visitors throughout the stay is recommended.
  • COVID-positive:
    • Restricted visitation (no visitors) while patient is considered infectious except in limited situations such as:
      • Compassionate care exceptions on a case-by-case basis*.
      • Patients who require assistance due to underlying impairment or disability.
    • Recommend alternative mechanisms for patient and visitor interactions

Emergency Department/Urgent Care (ED/UC), Surgical and Procedural Areas:

  • Two (2) visitors (18 years of age and older) during the visit are allowed in order to maintain physical distancing.
  • Visitor(s) must remain in the designated care area and exit the building directly following the visit.

Obstetrics, Pediatrics and Neonatal Intensive Care Units (NICU):

  • The Birthing Center, Pediatrics and Neonatal Intensive Care Unit (NICU) do not have restricted visiting hours.
  • Birthing Center: one (1) healthy, adult visitor and one adult support person allowed per hospitalization.
  • Pediatric patients (less than 18 years of age): two (2) parents, legal guardians or primary caretakers as assigned by parent. No other children are permitted.
  • NICU: parents, legal guardians or primary caretakers are welcome at all times and not considered visitors. No other children are permitted.


  • One (1) person may escort a patient to their outpatient/clinic appointment in order to maintain ability to physically distance in lobbies.

*Compassionate Care Exceptions:

  • Compassionate care exceptions for COVID positive patients made on a case-by-case basis and limited to immediate family members.
    • Recommend avoiding close contact with the patient and limiting surfaces touched.
    • Visitor(s) will be given the following PPE and a staff member will instruct the visitor(s) with appropriate donning and doffing:
      • N95 mask, eye protection (face shield or goggles) and a gown.
      • Visitors will be observed during PPE donning and doffing and instructed on hand hygiene.
    • When the visitor leaves, they are to depart from the hospital directly.