Visitor Restrictions Effective for all Ridgeview Hospitals and Clinics 

To keep our patients, team members and community safe. Ridgeview has revised our visitor guidelines in accordance with CDC recommendations and in response to the changes in progression of coronavirus (COVID-19) effective January 14, 2022.

All visitors will be screened for fever and signs of illness upon arrival (support/visitors who screen positive are not allowed). All visitors are required to wear a mask.

Adult Inpatient Units, Observation Rooms and Swing-Bed Units:

  • COVID-negative: Two visitors per patient, per day (consistent visitors throughout the stay are recommended).
    • Inpatient visitors will be restricted to visiting hours which are 9 a.m.-6:30 p.m.
    • Under most circumstances, visitors are not allowed to stay overnight.
    • Must be 18 years of age or older.
  • COVID-positive: No visitors are allowed if the patient is known or suspected to have COVID-19, except for compassionate care on a case-by-case basis.
  • Patient may receive religious service visits at a reasonable time that does not disrupt care. Spiritual leaders are allowed in addition to the designated visitor allowance.
  • Compassionate care exceptions on a case-by-case basis.

Emergency Department (ED/Urgent Care (UC), Surgical and Procedural Areas):

  • No visitors are allowed if patient is known or suspected to have COVID-19.
  • Other patients may have two visitors during their visit.
  • Two parents of patients aged <18 may accompany the patient to their ED treatment area.
    • Parents must remain in that area and exit the building directly following the visit.
    • No other children are permitted.

Obstetrics, Pediatrics and Neonatal Intensive Care Units (NICU):

  • The Birthing Center, Pediatrics and NICU do not have restricted visiting hours.
  • Birthing Center – one support person (spouse or partner) and one doula/life experience coach is allowed.
    • Exceptions are made in obstetrics for confirmed COVID-19 or symptomatic patients suspected of having COVID-19.
  • For pediatric patients (less than 18 years of age) – two parents or legal guardians only. No other children are permitted.
  • For NICU – Guardians are welcome at all times and not considered visitors. No other children permitted.


  • Only when necessary, one person (legal guardian, parent of a minor, health care decision-maker, or designated support person for someone with a disability) may escort a patient to their outpatient/clinic appointment.

Guidelines for all Visitors/Support Persons:

  • Patients who require assistance because of developmental disabilities, physical disabilities or limitations, or cognitive impairment where the consistent presence of the visitor is necessary to reduce the risk of medical or clinical harm may have a designated support person accompany the patent.
  • All will be screened for fever and signs of illness upon arrival. Visitors/support who screen positive are not allowed.
  • All are required to wear a cloth face mask or appropriate PPE as directed at all times and/or asked to remain in the patient’s room for duration of the visit or designated area.
    • May leave for a break but should not come and go more than once during the visit.
  • Vendors, contractors, suppliers deliveries necessary for business are allowed to enter and not considered visitors but must check-in and be screened.


  • Compassionate care exceptions for visitor requests in the hospital will be considered for patients who are on comfort care status only and at risk for imminent death.
    • Imminent death = at risk for death in next 24 hours (recognizing that this is a clinical judgment by the care team).
  • COVID-negative: Hospitalized patients who are imminently dying and are COVID-negative: 2 visitors at a time (additional rotation allowed up to six).
  • COVID-positive: Hospitalized patients who are imminently dying and COVID-positive: Two visitors are allowed for end-of-life.
    • The visitors must avoid close contact with the patient. At the end of the visit, the staff member will assist the visitors with appropriate doffing of the PPE, followed by hand hygiene. When the visitors leave, the visitors are to depart from the hospital directly.
    • Visitors will be given the following Personal Protective Equipment (PPE):
      • Standard procedural mask from unit, eye protection (visor or goggles) and a gown.
      • Visitors will be observed during PPE donning and doffing, and instructed on hand hygiene.
  • Limited to immediate family members only.
  • Children ages 5-17, when allowed to visit, must be from the same family household as the patient and accompanied by an adult at all times while in the hospital.
  • Spiritual leaders are allowed in addition to the designated visitor allowance.