New COVID Call Center Connects the Community to Experts and Resources

Ridgeview has introduced a one-stop COVID-19 Call Center which simplifies everything related to COVID. Since the pandemic began, symptom guidelines, testing instructions and locations, rules for isolating—it all changes with little notice. It’s difficult to stay on top of it all.  

Now, you can call 952-442-7811 for COVID-19 guidance.

Ridgeview’s COVID-19 Call Center is a new, reliable resource to help you. It is staffed Monday through Friday, 8 a.m. – 5 p.m., and callers have access to triage nurses who are knowledgeable about COVID and the most current Minnesota Department of Health (MDH) guidelines.

Call Ridgeview’s COVID Call Center to:

  • Discuss your symptoms with a Call Center representative to determine your next steps.
  • Learn if you qualify for testing and to schedule an appointment.
  • Learn what to do if someone in your household tests positive.
  • Inquire about your test results.
  • Learn about insurance coverage for testing.
  • Locate the closest testing site.
  • Connect with other community resources, such as transportation to a testing site.

Labs are working around the clock, seven days a week, to process test results and Ridgeview is sharing results throughout the weekend. If you have a positive result, you will receive a personal call from a nurse so you have an opportunity to have a conversation about next steps. If you have a negative result, you will receive a text message from Ridgeview.

For the most up-to-date information about COVID-19, expert guidance and test scheduling, call Ridgeview’s COVID Call Center at 952-442-7811.

COVID-19 evaluation and testing available at six Ridgeview locations

Ridgeview is offering COVID-19 evaluation and testing for any symptomatic persons age 12 and older (testing for patients under age 12 may be performed if considered appropriate by the provider). Appointment and walk-in options are available. To schedule an appointment, call Ridgeview's COVID-19 Call Center at 952-442-7811. Patients requesting evaluation and testing will be referred to one of the designated testing locations listed below. Established patients seeking Antibody testing should contact their regular provider.

Ridgeview Belle Plaine Clinic
Testing hours: Monday through Friday, 8 a.m. to 4 p.m.

Ridgeview Delano Clinic
Testing hours: Monday through Friday, 8:30 a.m. to 12:30 p.m.

Ridgeview Excelsior Clinic
Testing hours: Monday through Friday, 8 a.m. to 5 p.m.

Urgent Care at Ridgeview Le Sueur Medical Center
Testing hours: Seven days a week, 10 a.m. to 5 p.m.

Urgent Care at Ridgeview Sibley Medical Center
Testing hours: Seven days a week, 9 a.m. to 2 p.m.

Ridgeview Urgent Care at Two Twelve Medical Center
Walk-ins accepted. No appointment required.
Testing hours: Seven days a week, 10 a.m. to 6 p.m.

Ridgeview eCare

Free online COVID-19 screening available on Ridgeview eCare.

Ways you can help

MDH

Minnesota Department of Health

CDC

Centers for Disease Control

Minnesota Helpline

Questions about COVID-19? Call the Minnesota Helpline at 651-297-1304 or 1-800-657-3504 Monday through Friday, 9 a.m. to 4 p.m.