Frequently Asked Questions

The following questions are frequently asked by endocrinology patients.

What should I bring to my Endocrinology appointment?

  • A list of medications that you are currently taking, how you take them and the condition for which you need them.
  • A list of your health care providers and for what you see them.
  • If you have diabetes, please bring your blood glucose meter and logbook.
  • If you wear an Insulin Pump or Sensor/ CGM (Continuous Glucose Monitor), please bring your Insulin Pump and/or CGM data printed out, and your username and password.
  • If you have questions about your medication cost and coverage, please bring a copy of your insurance plan’s current Drug Formulary List. To obtain a Drug Formulary List, call the customer service phone number listed on the back of your insurance card.

What should I do after my Endocrinology appointment?

  • Schedule your follow-up appointment if necessary. Your follow-up plan should be discussed during your endocrinology appointment.
  • If you had bloodwork or labs drawn, you may schedule a follow-up appointment in one to two weeks to review the results. This is not required, but may be especially beneficial if you are a new patient to our clinic.
  • If you have diabetes, follow-up is recommended every three to six months.

How do I refill my medications?

  • Please contact your pharmacy to request a refill of your medications about one week before your prescription ends. Your pharmacy will send an electronic notification to refill your prescription, to which Ridgeview will respond to within three business days.
  • Bring a list of medications that you need refilled to your next appointment.

Can I get sample medications?

  • If you are starting a new medication or need a temporary supply of medication (less than two weeks), Ridgeview may be able to supply you with a sample of the medication. Sample medications are not intended for long-term use.

What if my medication requires a Prior Authorization?

  • If your medication requires a Prior Authorization, your pharmacy and/or insurance plan will contact Ridgeview to complete paperwork attempting to get it covered. Please allow seven to 10 business days to process Prior Authorization paperwork and phone calls.

How do I determine if there are Drug Formulary alternatives for a medication I was prescribed?

  • Call or message Ridgeview Clinics at 952-361-2450 for possible Drug Formulary alternatives.

What is a deductible (in regards to insurance coverage)?

  • A deductible is a specified amount of money that you, the insured patient, must pay before your insurance company will pay for a medication or other health care service.
  • Many insurance plans have deductibles that are thousands of dollars.
  • The Medicare Part D deductible is typically $400 that must be paid at the beginning of the year. If you need to know how much you’ve spent toward your deductible, please call your insurance provider or pharmacy.

How does Medicare Part D work?

  • You pay out-of-pocket for monthly Part D premiums all year.
  • You pay 100 percent of your medication costs until you reach the $400 deductible amount.
  • After reaching the deductible, you pay 25 percent of the cost of your medications, while Part D pays the rest, until the total you and your plan spend on your medications reaches $3,700.
  • Once you reach this limit, you have hit the coverage gap referred to as the “donut hole,” and you are now responsible for the full cost of your medications– until the total you have spent for your drugs reaches the annual out-of-pocket spending limit of $5,000.
  • After this annual spending limit, you are in the catastrophic coverage, and only responsible for a small amount of the cost, usually 5 percent of the cost of your medications.

Who do I call if I have an urgent request or concern for my endocrinology health care team?

  • If it is an emergency, immediately call 911.
  • If you have an urgent request or concern, please call Ridgeview Clinics at 952-361-2450 and ask to be transferred to the endocrinology triage nurse.

Who is a part of my endocrinology health care team?

  • Endocrinologist
  • Nurse practitioner
  • Nursing staff
  • Clinic pharmacist
  • Dietitian
  • Diabetes educator
  • Exercise physiologist
  • Therapeutic weight loss coach

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