Ridgeview provides exceptional emergency care and ambulance services, supported by on-site diagnostic imaging, dedicated trauma bays, a helicopter pad and surgical and critical-care specialists. Ridgeview's emergency staff includes physicians, certified physician assistants and nurses—all with specialized emergency credentials.
Stroke-Ready Hospital (Chaska/Waconia Locations)
Ridgeview’s Waconia and Chaska hospital campuses are designated as Acute Stroke Ready Hospitals (ASRH) by the Minnesota Department of Health (MDH). This means that if a patient comes to the Emergency Department with concerning symptoms, virtually all resources are focused on that one patient.
According to MDH, stroke is the sixth leading cause of death and one of the leading causes of disability in Minnesota. Having an Acute Stroke Ready Hospital in a community is vital. Every second counts when a patient is experiencing a stroke. The time from the onset of stroke symptoms to the time of treatment is a significant factor influencing a stroke patient’s outcome.
Among other criteria, the ASRH designation requires an Acute Stroke Team be available 24 hours a day, 7 days a week. The MDH partners with the American Heart Association, hospitals, EMS agencies and others to implement this coordinated system of care for Minnesotans.
For 24/7 Emergency Care
Visit the Emergency Department at the Arlington, Le Sueur or Waconia campuses, or Two Twelve Medical Center in Chaska.
Understanding Urgent Care and Emergency Care at Ridgeview
Q. What's the difference between being an "Urgent Care" patient or "Emergency" patient?
A. Ridgeview Urgent Care is offered without an appointment for patients ages 12 weeks and older for a variety of minor illnesses and injuries. Select X-rays and blood tests may be performed. Patients are “Emergency” patients when they have symptoms that require major testing and decision making to rule out a serious injury or illness. They require specialized staff to provide care and interpret data to make a diagnosis. When you’re not feeling well and want care now, consider visiting one of four Ridgeview Urgent Care locations for non-emergency treatment.
Q. What is appropriate for Urgent Care?
A. Urgent Care services are medically necessary services which are required for an illness or injury that would not result in further disability or death if not treated immediately, but require professional attention and generally need to be evaluated within 24 hours. Trained triage personnel will ensure that you get the most appropriate evaluation in Urgent Care or the Emergency department.
Q. Can I be seen in Ridgeview’s Urgent Care for abdominal pain?
A. If you come to Ridgeview for abdominal pain, you will be seen as an Emergency Department patient. Abdominal pain typically requires specialized clinical decision making to rule out significant illness.
Q. Can I get a physical/annual exam in Urgent Care?
A. No, physicals are not performed at Ridgeview Urgent Care. Please see your primary care provider for annual exams.
Q. Will I be billed for Urgent Care AND Emergency care?
A. No, you will only be charged for one or the other when you’re seen at Ridgeview. Alternatively, if you go to a retail clinic or primary care clinic first, and then are sent to a Ridgeview Emergency Department, you will receive a bill from that clinic and a bill from Ridgeview Emergency Department.
Q. Can I pay my bill at the time of service?
A. No. However, you may be asked to pay your co-pay. You will be billed for your visit after the charges have been submitted to your insurance.
Geriatric Emergency Department Accreditation
Ridgeview is the first health system in Minnesota to achieve The American College of Emergency Physicians (ACEP) - Geriatric Emergency Department Accreditation (GEDA) which recognizes those emergency departments that provide excellent care for older adults. Ridgeview’s Norman and Ann Hoffman Emergency Center on the Waconia Campus has achieved the bronze standard— Level 3 GEDA accreditation.