Ridgeview Medical Center in top 10% nationally for patient experience

WACONIA, Minn. (June 4, 2012)—Ridgeview Medical Center has been named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™. This distinction ranks Ridgeview among the top 10 percent of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital.

Ridgeview is one of only eight hospitals in Minnesota to receive the 2012 HealthGrades Outstanding Patient Experience Award. It is the fifth consecutive year that Ridgeview has been recognized with this award.

“Ridgeview is proud to once again be recognized among the nation’s best hospitals for patient satisfaction. Every day, we hear from our patients that the ‘Ridgeview experience’ is remarkably different from what they have encountered elsewhere,” said Robert Stevens, president and CEO, Ridgeview Medical Center. “Our culture of delivering the highest quality of personalized care is deep and strong, and is rooted in kindness, compassion and intuition. Patients continue to choose Ridgeview because they know they really do matter here.”

To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10 percent in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Hospitals had to meet bed size, survey-response size and clinical-quality thresholds in order to be eligible for the award.

“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience,” said Kristin Reed, MPH, HealthGrades vice president of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals like Ridgeview Medical Center for setting the standard for outstanding patient experience.”

When compared to hospitals performing in the bottom 10 percent for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

  • 50 percent more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
  • 38 percent more patients responded that they always received help from staff quickly
  • 23 percent more patients reported their nurses always communicated well
  • 21 percent more patients felt their pain was always well controlled
  • 14 percent more patients reported their doctors always communicated well

Critical Care Excellence Award

In addition to the Outstanding Patient Experience Award, Ridgeview Medical Center is a recipient of the HealthGrades 2012 Critical Care Excellence Award—which ranks Ridgeview among the nation’s top 10 percent of hospitals for critical care in 2012 and among the top 10 hospitals in Minnesota for 2011–2012. Ridgeview also is recognized by HealthGrades for several clinical achievements, including:

  • Five-star recipient for treatment of Heart Failure in 2012
  • Five-star recipient for treatment of Chronic Obstructive Pulmonary Disease in 2012
  • Five-star recipient for treatment of Pneumonia for four years in a row (2009–2012)
  • Five-star recipient for treatment of Pulmonary Embolism for two years in a row (2011–2012)
  • Five-star recipient for treatment of Respiratory Failure for two years in a row (2011–2012)

Information about award recipients and the ratings methodology is available at www.HealthGrades.com.

About Ridgeview Medical Center

Ridgeview is an independent, regional health care network serving the west-metro area. Its award-winning network includes the Waconia-based acute care hospital, numerous primary and specialty care clinics, emergency services, specialty programs and Two Twelve Medical Center in Chaska. For more information about Ridgeview Medical Center and its clinics, visit www.ridgeviewmedical.org.