Ridgeview Medical Center brings care to consumer's fingertips

Ridgeview Medical Center is making care more convenient with the launch of RidgevieweCare – an online diagnosis and treatment service that connects customers with trusted Ridgeview providers.

RidgevieweCare is powered by Zipnosis, the first virtual care company enabling leading health systems to launch virtual care service lines staffed by their own clinicians. Using evidence-based online adaptive interviews, patients can seek care from their smartphones, tablets or computers. Patients can be treated virtually for more than 12 common health conditions including allergies, cold and flu, pinkeye, sinusitis, urinary tract infection and minor skin conditions – all for a $35 fee payable by credit, debit or health savings card.

Meeting the needs of today’s patient

“Our goal is to provide a seamless, online experience for today’s busy healthcare consumer,” said Michael Phelps, chief operating officer, Ridgeview Medical Center. “With RidgevieweCare, patients can connect with a trusted Ridgeview provider to receive care at the time and place that is convenient for them.”

After logging on to RidgevieweCare, customers complete a brief online interview through which they will enter symptom and health history information. Once a patient's symptoms are recorded, a Ridgeview clinician reviews them and responds with a diagnosis and treatment plan. If medication is appropriate, prescriptions are electronically sent to the customer’s preferred pharmacy for pick-up. RidgevieweCare can be used at any time of day, and Ridgeview providers will respond within one hour between 8 a.m. and 8 p.m. weekdays, and 8 a.m. and 5 p.m. weekends.

The virtual care platform was developed by Zipnosis – a Minneapolis-based company that partners with leading health systems to provide virtual care and telemedicine services, meeting the needs of patients while improving access to care and maximizing clinical capacity for the health system. “We chose Zipnosis as our partner because they are a trusted, reputable name in the virtual care industry,” Phelps said.

“By implementing their new eCare service, Ridgeview is joining the ranks of leading health systems across the country that are making patient access and convenience a priority,” said Jon Pearce, Zipnosis CEO. “This is an exciting move, and positions Ridgeview well to meet the changing needs of patients in today’s digital world."