Ridgeview Surgical Care Ranks First in Patient Satisfaction

According to the latest research-based HealthPartners survey of 20 hospitals across the Twin Cities, surgical care at Ridgeview Medical Center rated the highest in patient satisfaction. "No other organization scored as favorably as Ridgeview," says Pat Michaelson, vice president, Administration. "In fact, there were no categories where Rldgeview scored significantly lower than the group results."

Ridgeview scored higher than 19 other Twin Cities hospitals in 14 categories related to medical/surgical care. Additionally, Ridgeview scored significantly higher than in 2004 in three areas—most notably, how well it helps patients manage their pain. “The high scores are a favorable indicator of how we're working closely with patients to manage their care," says Michaelson.

Numerous patient care improvement initiatives in surgery—as well as throughout the hospital—have occurred at Ridgeview over the past several years, stemming from a newly created Care Management Team. This group of medical professionals redesigned the inpatient care process at Ridgeview to reflect patient- and family-centeredness. This team continues to monitor consumer expectations.

Each year, HealthPartners conducts a patient satisfaction comparison survey of Twin Cities hospitals, rotating the focus between OB and medical/surgical inpatient care. In 2006, 100 individuals who had been hospitalized at Ridgeview were interviewed as part of the medical/surgical-focused survey.

This article first appeared in the spring 2007 issue of HealthViews.